Shipping Policy

Shipping Policy

At Lumiq, we aim to deliver your order quickly, securely, and with full transparency. This Shipping Policy explains how our delivery process works.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Destinations

We currently ship to:

  • United Kingdom

International shipping may be added in the future.

3. Delivery Time

Estimated delivery times for the United Kingdom:

  • 6–12 business days

Delivery times are estimates and may vary due to factors beyond our control, such as customs procedures, weather conditions, or courier delays.

4. Shipping Costs

  • Free shipping across the United Kingdom

  • No hidden fees or additional charges at checkout

5. Tracked Delivery

All orders include tracked delivery, allowing you to monitor your shipment from dispatch to delivery.

Tracking information will be sent via email once your order has been shipped.

6. Delays

While we do our best to meet delivery estimates, Lumiq is not responsible for delays caused by:

  • Customs clearance

  • Postal or courier service disruptions

  • Incorrect shipping information provided by the customer

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

Lumiq is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

8. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: support@lumiq.com (replace with your official email)

We will investigate and offer a suitable solution, which may include a replacement or refund where appropriate.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos or videos of the item and packaging.

We will assess the issue and offer a replacement or refund.

10. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.