Refund Policy

Refund Policy

At Lumiq, we want you to be completely satisfied with your purchase. This Refund Policy explains your rights and how returns and refunds are handled in accordance with UK consumer law.

1. Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, without providing a reason.

To exercise your right to cancel, you must notify us within this period.

2. Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition

  • Products must be returned in their original packaging

  • Proof of purchase is required

Certain items may be non-returnable for hygiene or health reasons, where applicable. This will be clearly stated on the product page.

3. How to Request a Return

To request a return or refund, please contact our support team at:

Email: support@lumiqoficial.com

Please include:

  • Your order number

  • Reason for the return

  • Photos or videos if the item is damaged or defective

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days, depending on your payment provider

Original shipping costs are non-refundable, unless the item is faulty or incorrect.

5. Return Shipping Costs

  • If the item is faulty, damaged, or incorrect, return shipping costs will be covered by Lumiq

  • For change-of-mind returns, customers are responsible for return shipping costs

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or videos.

We will offer:

  • A replacement

  • A full refund

  • Or an alternative solution where appropriate

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account

  • Contact your card provider or payment processor

  • If the issue persists, contact us for assistance

8. Exchanges

We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

9. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personal care or hygiene products once opened

  • Gift cards

  • Items marked as final sale

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.