Privacy Policy

Privacy Policy

At Lumiq, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site, we may collect the following information:

  • Personal details such as your name, email address, phone number, billing and shipping address

  • Payment information (processed securely via third-party payment providers)

  • Order details and purchase history

  • Technical data such as IP address, browser type, and device information

  • Cookies and usage data to improve your browsing experience

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders

  • Communicate with you about your purchase or enquiries

  • Provide customer support

  • Improve our website, products, and services

  • Send marketing communications (only if you have given consent)

  • Prevent fraud and ensure website security

3. Legal Basis for Processing (UK GDPR)

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (to fulfil your order)

  • Your consent (for marketing communications)

  • Legal obligations

  • Legitimate business interests, such as improving our services and preventing fraud

4. Sharing Your Information

We only share your data with trusted third parties when necessary, including:

  • Payment processors

  • Shipping and logistics partners

  • IT and website service providers

All third parties are required to comply with applicable data protection laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to enhance your experience. You can manage or disable cookies through your browser settings at any time.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: support@lumiqoficial.com