FAQ

Frequently Asked Questions

1. Where do you ship to?

We currently ship to the United Kingdom.

2. How long does delivery take?

Orders are processed within 1–3 business days.
Estimated delivery time is 6–12 business days after dispatch.

3. Is shipping free?

Yes. We offer free shipping across the United Kingdom on all orders.

4. Do you provide tracked delivery?

Yes. All orders include tracked delivery.
Tracking details will be sent to your email once your order is shipped.

5. How can I track my order?

You can track your order using the Track Order page on our website or via the tracking link sent by email.

6. Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible.
Once an order has been shipped, changes or cancellations may not be possible.

7. What is your return policy?

You can request a return within 14 days of receiving your order, in accordance with UK consumer law.
Please refer to our Refund Policy for full details.

8. What if my item arrives damaged or faulty?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos.
We will arrange a replacement or refund.

9. Are your products covered by a warranty?

Yes. All Lumiq products are covered by our Lumiq Care™ Warranty for manufacturing defects.

10. Are payments secure?

Absolutely. All payments are processed through secure, encrypted payment gateways.
We do not store your payment information.

11. Which payment methods do you accept?

We accept major payment methods, including:

  • Credit & Debit Cards

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

(Available options may vary at checkout.)

12. How can I contact customer support?

You can reach us via: